Difficult conversations: how to discuss what matters most

Sort out the three conversations

Stop arguing about who's right: explore each other's stories

Don't assume they meant it: disentangle intent from impact

Abandon blame: map the contribution system

Have your feelings (or they will have you)

Ground your identity: ask yourself what's at stake

What's your purpose?: when to raise it and when to let go

Getting started: begin from the third story

Learning: listen from the inside out

Expression: speak for yourself with clarity and power

Problem-solving: take the lead

Putting it all together

Ten questions people ask about difficult conversations

A road map to Difficult conversations.